Service Level Agreement

OPTIZMO Technologies, LLC (OPTIZMO) shall provide the Customer access and use of file storage and sharing, web application running on OPTIZMO’s own dedicated servers on the terms described below. BY USING THE SOFTWARE, YOU AGREE TO BE BOUND BY ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT. IF YOU DO NOT ACCEPT THESE TERMS, YOU MUST DISCONTINUE USE OF THE SOFTWARE AND NOTIFY OPTIZMO TECHNOLOGIES, LLC IMMEDIATELY OF INTENT TO TERMINATE THIS AGREEMENT.

USE

Subject to the terms and conditions of this Agreement, OPTIZMO shall provide the Customer access and use of OPTIZMO Enterprise solution to upload, store, and share files over the Internet via a secure, proprietary data center connection. The Customer shall not sublicense or resell any of its rights to the OPTIZMO Enterprise software, act as an applications service provider or service bureau, or otherwise upload, operate or maintain files on behalf of a third party or any affiliated entity or subsidiary.

SUPPORT

OPTIZMO will provide service support to the Customer to assist in resolving problems, obtaining clarification relative to our services and reporting suspected defects or errors in its services.

Service Level – World-Class Support: OPTIZMO will provide a technical support person to manage any technical problems. Should they occur, the Customer should contact OPTIZMO by submitting a support ticket via the Customer’s OPTIZMO user interface or sending an email to support@optizmo.com. OPTIZMO will exercise its best efforts to resolve the problem within 24 hours or provide an estimate of how long it will take to resolve the problem. In the case of a system outage condition attributable to application, OPTIZMO may utilize other means of communication for reporting of errors and conditions.

Our Support Team’s hours of operation are as follows:

8:00AM – 5:00PM US CT (US-Based Support Team)
5:00PM – 1:00AM US CT (Australia-Based Support Team)

OPTIZMO’s support staff is offline between the hours of 1:00AM – 8:00AM US CT.

General support requests will be addressed during normal US business hours. All critical functions of the service are being monitored by automated systems running 24/7/365, and issues with any of these systems alert the team directly via email and/or text message and will therefore be addressed promptly, regardless of time.

DOMAINS & IP ADDRESSES

OPTIZMO shall provide support for Customer’s use of domains and IP addresses obtained through OPTIZMO Enterprise solution. OPTIZMO is not responsible for issues related to such domains or IP addresses being added to industry blacklists or any other issue outside of OPTIZMO’s control.  The issued default domain provided by OPTIZMO for every account is pointing to shared IPs.

PERFORMANCE

OPTIZMO understands that the Customer expects the service to be available 24 hours a day, 7 days a week, 365 days a year.  OPTIZMO agrees to use its best efforts to provide 99.8% availability of service and uptime. OPTIZMO will also provide regular backups of data in the unlikely event that emergency recovery is required. The Customer agrees to notify OPTIZMO immediately if it suspects the application is unavailable due to a fault of OPTIZMO. The Customer agrees to provide reasonable information as requested by OPTIZMO for proper diagnosis/repair and for proper calculation of any applicable refund. Refund does not apply as a result of:

1. a) Unavailability due to Upgrade and Maintenance as described below.
2. b) Periods of unavailability during which Customer’s accounts is not in good financial standing or Customer is in violation of this Agreement.
3. c) Circumstances beyond OPTIZMO control including, without limitation, acts of any governmental body, war, sabotage, embargo, fire, flood, extended unavailability of Public Utility Service or unavailability or delay in telecommunications, or third party Internet Service Providers.
4. d) The Customer’s misuse of the application.

UPGRADE AND MAINTENANCE

The Customer shall be entitled to receive upgrades of the application as needed, which are defined as new releases which provide major improvements to features and functionality of the application. The application will be updated with new releases and taken offline for maintenance during off-peak periods. OPTIZMO’s product development plan is to conduct such updates as needed. The Customer will be notified of any expected downtime. OPTIZMO reserves the right to conduct emergency maintenance on ‘as needed’ basis.

How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Click here to learn more.

How do you exercise your rights? The easiest way to exercise your rights is by filling out our data subject request form available here: https://support.benefiq.com, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what Copperx does with any information we collect? Click here to review the notice in full.

1. WHAT INFORMATION DO WE COLLECT?

*In Short: We collect personal information that you provide to us.*

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• names
• email addresses
• phone numbers
• billing addresses
• contact or authentication data
• job titles
• usernames
• passwords
• contact preferences
• wallet addresses

Sensitive Information. We do not process sensitive information.

Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, X (Twitter), or other social media account. If you choose to register in this way, we will collect the information described in the section called "HOW DO WE HANDLE YOUR SOCIAL LOGINS?" below.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information automatically collected

*In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.*

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The information we collect includes:

• Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).
• Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.

2. HOW DO WE PROCESS YOUR INFORMATION?

*In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.*

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

• To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
• To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
• To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
• To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
• To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
• To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.